Frequently Asked Questions
Everything you need to know about your eyewear journey.
How long will it take to receive my new glasses?
Standard shipping typically takes 7 to 10 business days. Custom prescription lenses require additional processing time for precision crafting and quality assurance.
What is your return policy for eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or if there is a prescription issue, you can return them for a full refund or exchange.
Do you offer a warranty on designer frames?
Yes, all our frames come with a one-year manufacturer's warranty that covers defects in materials and workmanship from the date of purchase.
Can I use my vision insurance for online purchases?
While we do not process direct insurance billing online, we provide a detailed itemized receipt that you can submit to your provider for reimbursement.
How do I know if a frame will fit my face?
Each product page includes detailed measurements (lens width, bridge, and temple length). We also offer a virtual try-on tool for most of our fashion collections.
Are your lenses protected against scratches?
Every pair of glasses from FYidoctors includes a premium scratch-resistant coating at no extra cost to ensure your vision remains clear and your lenses stay durable.